Front Office Supervisor - Kimpton Hotel Palomar

Kimpton Hotels & Restaurants•Philadelphia, PA

About The Position

The Front Office Supervisor leads all aspects of Front Office operations, maintaining a high standard of guest service and encouraging repeat business. The role supports guests from check-in throughout their stay and promotes collaboration across the team. The supervisor also oversees staffing coverage, service levels, training, employee standards, and compliance with hotel procedures and budgets.

Requirements

Two years of related experience in hospitality or a similar industry.
Flexible schedule, with availability to work evenings, weekends, and holidays when needed.

Nice To Haves

High school diploma preferred.

Responsibilities

Meet with staff at the start of each shift to review pertinent information and the Front Desk logbook.
Review arrivals and departures, noting special requests and challenges, checking billing accuracy, and assessing whether guest relocations may be necessary.
Ensure shifts are covered as scheduled and provide coverage when needed.
Follow key-control and credit policies and know fire and emergency procedures.
Ensure desk agents complete their AM/PM checklists.
Handle guest situations calmly and professionally.
Know all employee duties and lead by example.
Maintain professional telephone contact with other hotel departments.
Ensure accuracy of groups, rooming lists, billing, amenities, and arrivals.
Maintain cleanliness and organization of the back office, front desk, and front desk closet, and monitor office-supply inventory.
Counsel and coach employees when necessary, using accurate documentation and techniques.
Ensure employees complete their duties before departing and are at their stations on time.
Train and monitor service levels daily and ensure team members follow grooming and uniform standards.
Meet or stay under payroll and expense budgets.
Assist guests at check-in and provide service throughout their stay.