Front Office Supervisor - Hotel Melby

Schulte Hospitality Group•Melbourne, FL

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor for Hotel Melby. The role supports front office operations and focuses on providing high-quality guest service, anticipating and exceeding guest expectations, and promoting teamwork and associate morale. The supervisor assigns and monitors staff duties, supports training and hiring, manages schedules, monitors room status and arrivals, coordinates room assignments, and helps resolve guest concerns. The position may also act as Manager on Duty and requires work nights, weekends, and holidays as necessary.

Requirements

In-depth knowledge of hotel Front Desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Team-player orientation.

Responsibilities

Provide the highest quality of service to guests, anticipating and exceeding their expectations.
Assign specific duties to staff to support efficient department operations.
Assist in training new associates and cross-training existing associates.
Assist in interviewing and hiring associates for the department.
Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as needed and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous service to guests.
Pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track rooms to ensure accurate status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access starting on day one.
Multiple health insurance options.
Multiple life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.