Front Office Manager (Overnight) - Hilton Anatole

Hilton • Dallas, TX

8d

About The Position

The Front Office Manager oversees daily front office operations at the Hilton Anatole, including guest service, registration, room inventory, and adherence to hotel policies and standards. The role monitors guest satisfaction, addresses service issues, and guides the team in improving the guest experience. It also supports revenue growth by promoting hotel services and using upselling tactics.

The manager keeps team members informed about hotel offerings, services, and local attractions through regular updates and training. They welcome guests, respond to inquiries, resolve concerns promptly, and supervise, coach, and support front office team members while fostering a positive and productive work environment. The position is described as overnight.

Responsibilities

• Oversee daily front office operations, including guest service, registration, room inventory, and compliance with policies and standards.
• Track guest satisfaction, address service issues, and guide the team in implementing improvements to the guest experience.
• Promote hotel services and execute upselling tactics to support room occupancy and revenue growth.
• Provide regular updates and training so the team understands hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and promptly resolve concerns.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Benefits

• Travel discounts, including 110 discounted travel nights and hotel room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including coverage related to medical, dental, and vision care.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed