Front Office Manager - Staybridge Suites Wichita

Lexima•Wichita, KS

About The Position

Staybridge Suites Wichita is seeking a motivated, professional, guest-focused Front Office Manager to lead front desk operations and deliver an exceptional guest experience. This hands-on leadership role oversees daily front office operations, supervises and develops front desk associates, maintains IHG brand standards, and supports effective communication among hotel departments. In an extended-stay setting, the manager helps build lasting guest relationships, anticipate individual needs, and create a welcoming, home-like atmosphere. The manager supports guest satisfaction and hotel performance by guiding the front desk team, resolving guest concerns, managing staffing and labor costs, supporting revenue goals, ensuring accurate financial procedures, and maintaining compliance with hotel policies and brand standards. The role coordinates with Housekeeping, Maintenance, Sales, and Management, participates in management meetings, and assists the General Manager with hiring, staff development, special projects, and other operational responsibilities. Duties may be modified based on operational needs.

Requirements

Previous hotel front desk experience, preferably in a supervisory or leadership role.
Strong customer service, communication, and problem-solving skills.
Ability to supervise and motivate a team in a fast-paced hospitality environment.
Excellent organizational skills and attention to detail.
Ability to handle guest complaints and challenging situations professionally.
Proficiency with computers, reservation systems, and standard office applications.
Flexible availability, including weekends and holidays as business needs require.
Ability to stand and walk for extended periods and perform standard front desk and office duties.
Ability to lift and carry up to 25 pounds when necessary.

Nice To Haves

Previous experience as a Front Office Manager, Front Desk Supervisor, or Assistant General Manager.
Experience with IHG hotels, particularly Staybridge Suites or other extended-stay brands.
Familiarity with IHG property management systems and IHG One Rewards procedures.
Experience with scheduling, labor management, training, and guest satisfaction initiatives.

Responsibilities

Oversee daily front desk operations, including check-ins, check-outs, reservations, room assignments, guest requests, billing, payments, and account adjustments.
Monitor room availability, arrivals, departures, and special requests; maintain accurate guest records and proper use of the property management system.
Provide front desk coverage as needed, including evenings, weekends, and holidays; complete shift checklists, daily reports, and required procedures.
Maintain a clean, organized, and professional front desk and lobby.
Lead the front office team in providing friendly, personalized, and consistent guest service, building relationships with extended-stay guests, and recognizing guest preferences and IHG One Rewards members.
Respond to guest concerns and complaints, handle service recovery, monitor guest feedback and satisfaction, and implement service-improvement strategies.
Supervise, train, coach, motivate, and hold front desk associates accountable for attendance, performance, professionalism, and service standards.
Prepare and manage front desk schedules to maintain appropriate staffing while controlling labor costs.
Assist the General Manager with hiring, onboarding, performance evaluations, and disciplinary procedures.
Support revenue goals through room inventory management and upselling; ensure accurate billing, payment processing, cash handling, and credit card procedures.
Monitor outstanding guest balances, help resolve billing discrepancies, and maintain financial controls while minimizing errors, shortages, and unnecessary expenses.
Work with the General Manager to identify opportunities to improve occupancy, average daily rate, and guest retention.
Maintain compliance with Staybridge Suites and IHG brand standards, hotel policies, safety procedures, and applicable regulations; support brand inspections, quality reviews, and internal audits.
Ensure front desk associates know hotel amenities, services, local attractions, and emergency procedures; protect guest confidentiality and sensitive financial information.
Coordinate with Housekeeping on room status, early arrivals, late departures, and special requests; coordinate with Maintenance to address guest room issues.
Work with Sales and Management to accommodate corporate accounts, group reservations, and extended-stay guests.
Participate in management meetings, contribute to operational improvements, and assist the General Manager with special projects and additional operational responsibilities.
Respond promptly to guest and operational needs throughout the property.