Lead the Guest Experience | Front Office Manager – Local Opportunity

Bridgepoint, LLC • New York, NY

18d • Onsite

About The Position

The Front Office Manager leads the front desk team at a New York City hotel, overseeing daily front desk operations and helping deliver an outstanding guest experience. This is a local temporary assignment lasting approximately 2–3 months, with pay of $38 per hour.

Requirements

• Experience in hotel front office operations or guest services.
• Previous supervisory or management experience.
• Hands-on experience with the OnQ Property Management System (PMS).
• Strong leadership, communication, and customer service skills.
• Excellent organization, multitasking, and problem-solving abilities.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Oversee daily front desk operations, including check-ins, check-outs, and reservations.
• Lead, schedule, train, and support front office staff.
• Deliver excellent guest service and resolve complaints professionally.
• Coordinate with housekeeping and other departments to ensure smooth hotel operations.
• Monitor room availability, occupancy, and daily front office reports.
• Maintain accurate records and uphold hotel policies and service standards.
• Identify opportunities to improve front desk efficiency and guest satisfaction.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed