Guest Experience & Office Coordinator

Genesis of Schererville•Schererville, IN

About The Position

Genesis of Schererville is hiring a Guest Experience & Office Coordinator to provide the store’s main administrative support and serve as the face of its customer lounge. The role combines hospitality and customer service with office and accounting support, helping ensure that the showroom and lounge are polished and welcoming and that dealership paperwork is accurate. The ideal candidate is proactive, organized, comfortable working independently, and experienced serving high-end clientele. The position is listed as full or part time and pays $20–$22 per hour based on experience, plus a monthly customer satisfaction bonus.

Requirements

Experience serving high-end or luxury clientele is preferred.
Experience with cash handling, deposits, and reconciliations.
Previous experience in hospitality, luxury retail, customer service, or dealership operations is a plus.
Ability to work independently, solve problems, manage time efficiently, and take initiative.
Excellent communication and customer service skills.
Strong organizational skills, accuracy, and attention to detail.
Professional, polished demeanor with a hospitality-focused mindset.
Comfort balancing administrative responsibilities with hands-on tasks and customer interaction.
Valid driver’s license and a driving record that meets the company’s insurance requirements.
Comfort with Excel and ability to learn dealership and banking systems.

Nice To Haves

Experience serving high-end or luxury clientele.
Dealership office or accounting experience.
Previous experience in hospitality, luxury retail, customer service, or dealership operations.

Responsibilities

Serve as the main administrative support for the store.
Maintain a polished, welcoming showroom and customer lounge, including refreshments, décor, television displays, and music station and volume.
Monitor and replenish customer refreshments, keep lounge areas clean and presentable, and assist guests with questions or directions.
Prepare check and cash deposits and enter deposits into the banking system.
Reconcile daily credit card transactions.
Assist with monthly accounting tasks, including coordinating inventory reconciliations.
Scan, organize, and upload repair orders, deal documents, and other paperwork into the dealership management system (DMS) the same day.
Manage accessory inventory, including ordering, receiving, displaying, and processing customer payments for accessory purchases.
Support new vehicle stock-in, including check-in, key tags, and key control.
Answer incoming calls as needed and make outbound calls to customers.
Oversee the cleaning company, confirm that work on the scope is completed, and follow up on anything missed.
Manage office and lounge supply inventory and reorder before supplies run out.
Prepare and send customer thank-you packages following vehicle purchases.
Assemble welcome bags for new employees’ first day.
Assist with special projects and other office tasks as needed.