2027 Guest Experience Coordinator

Under Canvas • Dalton, NH

2d • $15 - $16 • Onsite

About The Position

As a Guest Experience Coordinator, you engage with guests, create outdoor experiences, and serve as a brand ambassador for Under Canvas. This is a seasonal, hourly position with an option for team member housing for the duration of the season.

The role welcomes guests, helps coordinate on-site activities and events, shares information about local attractions, and supports high standards across camp operations. It works across departments including Guest Experience, Front Desk, Adventures, Food & Beverage, and Groups. The position involves extensive outdoor work and physical activity in varying, potentially extreme weather conditions.

The role requires TIPS Certification by the property's opening date or before performing work involving food or alcohol handling. Employment is contingent upon satisfactory completion of a background check and/or motor vehicle records check, if requested.

Requirements

• Effective communication.
• Adaptability.
• High school diploma or GED is listed as a preferred qualification.
• Minimum of two years of experience in guest-facing roles within resorts, hotels, or hospitality environments is listed as a preferred qualification.
• Service-minded approach and passion for creating exceptional guest experiences.
• Genuine, outgoing, friendly, and dynamic demeanor.
• Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture.
• Strong teamwork and adaptability skills.
• Ability to work long hours in varying weather conditions.
• Ability to independently lift a minimum of 45 pounds.
• Ability to walk, stand, bend, twist, lift, and maneuver extensively in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
• Use personal protective equipment (PPE) when applicable.
• TIPS Certification must be obtained by the property's opening date or before performing work involving food or alcohol handling.
• Satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

Nice To Haves

• High school diploma or GED.
• Minimum of two years of experience in guest-facing roles within resorts, hotels, or hospitality environments.

Responsibilities

• Assist other employees in the department.
• Balance multiple priorities while positively engaging with on-site guests and upcoming arrivals.
• Cultivate and share resources and leads with the supervisor to support departmental growth.
• Ensure events and adventures are well attended and received.
• Contribute to teammates’ work on-site to maintain high standards of camp operations.
• Communicate pending priorities and immediate concerns to the supervisor.
• Coordinate and execute tasks across departments, including Guest Experience, Front Desk, Adventures, Food & Beverage, and Groups.
• Welcome arriving guests, confirm their on-site activities, and help set the tone for their stay.
• Share knowledge and recommendations about activities and attractions in the local community.
• Problem-solve independently or with the team and/or supervisor.
• Seek opportunities to ensure guests have what they need.
• Conduct on-site activities such as stargazing, nature walks, yoga, live music, special events, group events, and holiday-themed activities.
• Support excellence in the guest experience across adventures, on-site activities, retail, and equipment rentals.
• Demonstrate accountability and diligence in associated responsibilities.
• Participate in weekly and daily meetings to share information about activities, events, groups, special arrivals, and camp updates with Guest Experience Coordinators and Front Desk team members.
• Meet deadlines efficiently while maintaining high standards.
• Perform other duties as assigned.

Benefits

• Health insurance.
• 401(k) plan for eligible team members who meet minimum hourly requirements, as required by law.
• Heavily discounted tent stays for Under Canvas family and friends.
• Bar N Ranch lodge and cabin discounts.
• Lifestyle partner brand and industry discounts.
• Employee-only housing available, subject to fringe benefit and maintenance fee payroll deductions; no pets.
• Employee Assistance Program (EAP).

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED