2027 Guest Experience Coordinator

Under Canvas • Livingston, MT

12d • $16 - $17

About The Position

As a Guest Experience Coordinator, you engage with guests, create outdoor experiences, and serve as a brand ambassador for Under Canvas. This is a seasonal, hourly position, with the option of team member housing for the duration of the season. The role coordinates guest-facing activities and works across departments to support camp operations and deliver a strong guest experience. It requires working outdoors in varying and sometimes extreme weather, along with extensive physical activity.

Requirements

• Minimum of two years of experience in guest-facing roles within resorts, hotels, or hospitality environments.
• TIPS Certification must be obtained by the property's opening date or before performing work involving food or alcohol handling.
• Ability to independently lift at least 45 pounds.
• Ability to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
• Ability to perform extensive walking, standing, bending, twisting, lifting, and maneuvering outdoors on uneven surfaces.
• Use personal protective equipment when applicable.
• Successful completion of a background check and/or motor vehicle records check if requested.

Nice To Haves

• High school diploma or GED.
• Service-minded approach and passion for creating exceptional guest experiences.
• Genuine, outgoing, friendly, and dynamic demeanor.
• Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture.
• Strong teamwork and adaptability skills.
• Effective communication and adaptability.

Responsibilities

• Assist other employees in the department.
• Balance multiple priorities while positively engaging with on-site guests and upcoming arrivals.
• Cultivate and share resources and leads with the supervisor to support departmental growth.
• Help ensure events and adventures are well attended and received.
• Support on-site teammates in maintaining high standards of camp operations.
• Communicate pending priorities and immediate concerns to the supervisor.
• Coordinate and execute tasks across Guest Experience, Front Desk, Adventures, Food & Beverage, and Groups.
• Welcome arriving guests, confirm their on-site activities, and set the tone for their stay.
• Share knowledge and recommendations about activities and attractions in the local community.
• Problem-solve independently or collaboratively with the team and supervisor.
• Seek opportunities to ensure guests have what they need.
• Conduct on-site activities such as stargazing, nature walks, yoga, live music, special events, group events, and holiday-themed activities.
• Support guest experience priorities across adventures, on-site activities, retail, and equipment rentals.
• Participate in weekly and daily meetings to share information about activities, events, groups, special arrivals, and camp updates.
• Work efficiently to meet deadlines while maintaining high standards.
• Perform other duties as assigned.

Benefits

• Health insurance for eligible team members.
• 401(k) plan, subject to minimum hourly requirements as required by law.
• Heavily discounted tent stays for Under Canvas family and friends.
• Bar N Ranch lodge and cabin discounts.
• Lifestyle partner brand and industry discounts.
• Employee housing available, subject to fringe benefit and maintenance fee payroll deductions; housing is for employees only and does not allow pets.
• Employee Assistance Program (EAP).

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed