Guest Experience Coordinator

Le Meridien & Sheraton Charlotte Hotels • Charlotte, NC

5d

About The Position

Join the team at Le Méridien Charlotte & Sheraton Charlotte as a friendly, outgoing, and service-oriented Guest Experience Coordinator. The role focuses on creating memorable guest experiences through personalized service, special arrangements, and exceptional hospitality. The coordinator works closely with the Front Office team and other hotel departments to help guests feel welcomed and valued.

Requirements

• Previous hospitality, guest relations, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a passion for hospitality.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Comfortable working with computers and learning hotel systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Welcome and engage with guests, including Marriott Bonvoy Elite members and VIPs.
• Coordinate special requests, celebrations, amenities, and personalized guest experiences.
• Assist with resolving guest concerns and ensuring guest satisfaction.
• Communicate with hotel departments to ensure guest needs are met.
• Support guest engagement activities, special events, and group arrivals.
• Monitor guest feedback and identify opportunities to improve the guest experience.
• Assist with Front Desk operations, including check-ins and checkouts, as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed