Guest Experience & Office Coordinator

Genesis of Schererville • Schererville, IN

1d • $20 - $22

About The Position

Genesis of Schererville is seeking a polished, organized, and proactive Guest Experience & Office Coordinator to deliver an exceptional customer experience and support daily dealership operations. The role combines customer hospitality with administrative and accounting support. It serves as the store’s main administrative support and helps keep the showroom and customer lounge welcoming, on brand, and well maintained while ensuring paperwork and transactions are accurate.

The ideal candidate has experience serving luxury or high-end clientele, notices and resolves issues proactively, and can work independently while balancing guest service, cash handling, and administrative tasks. The position also supports inventory, customer communications, office supplies, employee onboarding materials, and special projects.

Requirements

• Experience with cash handling, deposits, and reconciliations.
• Ability to work independently, solve problems, and manage time efficiently.
• Excellent communication and customer service skills.
• Strong organizational skills, accuracy, and attention to detail.
• Professional, polished demeanor with a hospitality-focused mindset.
• Comfort balancing administrative responsibilities with hands-on tasks and customer interaction.
• Valid driver's license and a driving record that meets the employer's insurance requirements.
• Comfort with Excel and ability to learn dealership and banking systems.

Nice To Haves

• Experience serving high-end or luxury clientele.
• Dealership office or accounting experience.
• Previous experience in hospitality, luxury retail, customer service, or dealership operations.

Responsibilities

• Serve as the main administrative support for the store.
• Create and maintain a polished, welcoming showroom and customer lounge, including refreshments, décor, television displays, and checking the music station and volume throughout the store.
• Monitor and replenish customer refreshments, keep lounge areas clean and presentable, and assist guests with questions or directions.
• Prepare check and cash deposits and enter deposits into the banking system.
• Reconcile daily credit card transactions.
• Assist with monthly accounting tasks, including coordinating inventory reconciliations.
• Scan, organize, and upload repair orders, deal documents, and other paperwork into the dealership management system the same day.
• Manage accessory inventory, including ordering, receiving, display, and processing customer payments.
• Support new vehicle stock-in, including check-in, key tags, and key control.
• Answer incoming calls as needed and make outbound calls to customers.
• Oversee the cleaning company by checking completed work against the scope and following up on missed items.
• Manage office and lounge supply inventory and reorder before supplies run out.
• Prepare and send customer thank-you packages following vehicle purchases.
• Assemble welcome bags for new employees' first day.
• Assist with special projects and other office tasks as needed.

Benefits

• $20–$22 per hour based on experience, plus a monthly customer satisfaction bonus.
• Health insurance, with the company contributing a portion of the cost.
• Dental, vision, voluntary life, and LifeLock insurance options.
• Paid life insurance.
• 401(k) with company matching.
• Paid time off.
• Brand-new, state-of-the-art facility (opened July 2026).
• Family-owned and operated workplace.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed