2027 Guest Experience Coordinator Supervisor

Under Canvas•Dalton, NH

2d•$17 - $19

About The Position

Under Canvas is hiring a seasonal, hourly Guest Experience Coordinator Supervisor to help create extraordinary outdoor experiences and serve as a brand ambassador. The role involves engaging with guests, leading the Guest Experience team, and collaborating across departments including Guest Experience, Front Desk, Adventures, Food & Beverage, and Groups. Team member housing may be available for the duration of employment. The position is suited to someone who enjoys working outdoors for extended periods.

Requirements

At least two years of experience interacting with guests in resorts, hotels, or hospitality.
Tip Certification is required.
Ability to lift 45 pounds independently.
Ability to walk, stand, bend, twist, lift, and maneuver extensively in outdoor environments.
Ability to work in extreme weather conditions.

Nice To Haves

High school diploma or GED.
Prior Under Canvas experience or supervisory experience.
Service-minded approach and passion for guest service.
Genuine, outgoing, friendly, and dynamic personality.
Passion for the outdoors and America's National Parks.
Teamwork and adaptability.

Responsibilities

Lead the team through management, delegation, and prioritization while engaging positively with on-site guests and upcoming arrivals.
Coordinate and execute tasks across Guest Experience, Front Desk, Adventures, Food & Beverage, and Groups.
Welcome arriving guests, confirm their on-site activities, and establish a positive tone for their stay.
Share knowledge and recommendations about local activities and attractions.
Anticipate workflow and delegate tasks to the Guest Experience team.
Coordinate off-site activities and build and maintain relationships with third-party adventure vendors.
Hold weekly calls with the corporate Adventures team to troubleshoot challenges and discuss future opportunities.
Use sound judgment, tact, and resourcefulness when applying company policies and addressing concerns with relevant departments.
Identify ways to streamline processes and maximize efficiency and resource use.
Develop and share resources and leads with headquarters teams to support departmental growth.
Conduct on-site activities such as stargazing, nature walks, yoga, live music, special events, and holiday-themed activities.
Help ensure events, adventures, and company programs are well attended and received.
Strive for excellence in guest experience across departmental priorities and demonstrate accountability and diligence.
Develop team strengths and address opportunities for improvement.
Control on-site activity costs and maintain the monthly budget.
Participate in weekly and daily meetings.
Ensure upcoming events and VIP arrivals have an assigned point person.
Oversee retail operations, including ordering, inventory, product, and financial management.
Create weekly, bi-weekly, or monthly action plans to help improve NPS and value for price paid.
Perform other duties as assigned.