SIGN-ON BONUS: Front Office Manager | Sheraton DFW Airport | Irving, TX

PM Hotel Group • Irving, TX

5d • Onsite

About The Position

The Front Office Manager leads the hotel’s front desk team and oversees the day-to-day operations of the front desk and associated functions. The role ensures that established procedures are followed, enhances guest services through business expertise and strategic decision-making, and helps deliver quality service that encourages guests to return.

The manager oversees and participates in guest registration and check-out; manages, trains, and schedules Front Office staff; and handles operational activities such as reviewing night audits, setting up group billing, making forecasts, controlling and placing supply orders, and coordinating with other departments. The role also serves as a liaison between the General Manager and staff. The position requires flexibility to work varying schedules, including nights, weekends, and holidays.

Requirements

• At least two years of experience working in hotels.
• An additional two years in a hotel leadership position at Manager level or above.
• Strong people skills, as the role involves working with others constantly.
• Some experience in coaching, mentoring, and team-building.
• Ability to accommodate varying schedules, including nights, weekends, and holidays.

Responsibilities

• Oversee day-to-day front desk operations and associated functions, ensuring supervised personnel and functions follow established procedures.
• Identify, evaluate, develop, and drive guest services using business expertise and strategic perspective.
• Oversee and participate in guest registration and check-out.
• Manage, train, and schedule Front Office staff.
• Review night audits, set up group billing, make forecasts, control and place supply orders, and communicate across departments to support smooth Front Office operations.
• Act as a liaison between the General Manager and staff.

Benefits

• $500 sign-on bonus after successfully completing the first 90 days of employment.
• Excellent pay.
• Hotel discounts.
• Food and beverage discounts.
• Opportunity to be part of a growing hotel company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed