Front Office Management | Hotel DuPont | Willmington DE

PM Hotel Group•Wilmington, DE

About The Position

The Front Office Management role leads the hotel’s front desk and related functions, ensuring staff follow established procedures and deliver high-quality guest service. The role combines hospitality leadership, business expertise, and strategic decision-making to improve guest services and support business objectives. The position oversees and participates in guest registration and checkout; manages, trains, and schedules Front Office staff; and handles operational activities such as reviewing night audits, setting up group billing, making forecasts, controlling and ordering supplies, and coordinating across departments. It also serves as a liaison between the General Manager and staff. The role requires flexibility to accommodate varying schedules, including nights, weekends, and holidays.

Requirements

At least two years of experience working in hotels.
At least two additional years in a hotel leadership position at Manager level or above.
Strong interpersonal skills and comfort working constantly with others.
Some experience in coaching, mentoring, and team building.
Ability to accommodate varying schedules, including nights, weekends, and holidays.

Responsibilities

Oversee day-to-day front desk operations and associated functions, ensuring adherence to established procedures.
Identify, evaluate, develop, and drive guest services using business expertise and strategic perspective.
Oversee and participate in guest registration and checkout.
Manage, train, and schedule Front Office staff.
Review night audits, set up group billing, make forecasts, control and place supply orders, and coordinate communication across departments.
Act as a liaison between the General Manager and staff.