Front Office Management | Hotel DuPont | Willmington DE
About The Position
The Front Office Management role at Hotel DuPont is a creative, dynamic leadership position focused on improving guest service and encouraging repeat visits. The role combines business expertise and managerial experience to strengthen the team and deliver quality service. It oversees front desk operations and related functions, ensures staff follow established procedures, and balances exceptional guest service with sound business decisions. The position also involves guest registration and checkout, staff management and development, operational planning and administration, and communication between the General Manager and staff.
Requirements
- At least two years of experience working in hotels.
- An additional two years in a hotel leadership position at Manager level or above.
- Strong people skills and comfort working with others constantly.
- Some experience in coaching, mentoring, and team building.
- Ability to accommodate varying schedules, including nights, weekends, and holidays.
Responsibilities
- Oversee day-to-day front desk operations and associated functions.
- Ensure supervised functions and personnel adhere to established procedures.
- Identify, evaluate, develop, and drive guest services while considering business needs.
- Oversee and participate in guest registration and checkout.
- Manage, train, and schedule Front Office staff.
- Review night audits, set up group billing, prepare forecasts, control and place supply orders, and coordinate cross-departmental communication.
- Act as a liaison between the General Manager and staff.
Benefits
- Excellent pay.
- Hotel discounts.
- Food and beverage discounts.
- Opportunity to be part of a growing hotel company.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
