Front Office Lead Medical Assistant

AFC Urgent Care San Diego•Santee, CA

3d•$24 - $25•Onsite

About The Position

AFC Urgent Care San Diego is seeking a Medical Assistant with exceptional customer service skills to support the clinic’s day-to-day administrative operations and provide an exceptional patient care experience. The Front Office Lead is expected to demonstrate strong organizational skills, attentiveness, and professionalism. The role includes front-office functions and basic back-office operations, supporting providers and staff, maintaining records, coordinating patient and insurance-related tasks, and helping ensure a clean clinic environment. The position is full-time, pays $24.00–$25.00 per hour, and is located in Santee. The stated schedule is Monday–Thursday, 8:00 AM–2:00 PM, and Sunday, 8:00 AM–5:00 PM.

Requirements

Medical Assistant certificate.
Two years of experience as a Medical Assistant or educational equivalent.
Basic Life Support (BLS) certification.
Exceptional customer service skills.
Willingness to work Monday–Thursday, 8:00 AM–2:00 PM, and Sunday, 8:00 AM–5:00 PM.
High school diploma.
Certified Clinical Medical Assistant (CCMA).

Nice To Haves

Phlebotomy.

Responsibilities

Be proficient in essential front-office functions and basic back-office operations.
Assist in training and developing support staff.
Help providers navigate EHR/EMR features and functions.
Liaise with medical facilities, employers, billing, and payers regarding referrals and requests.
Oversee compliance of weekly day-sheet records, daily task logs, and patient disposition logs.
Audit patient charts to ensure charges entered into the EMR are complete, timely, and accurate.
Perform patient callbacks, follow-ups, and appointment reminder calls.
Process mail and requests for medical records or other information.
Assist with scheduling as directed.
Ensure EOBs and insurance payments are scanned and invoices are sent in a timely manner.
Manage Workers’ Compensation, immigration physicals, DoT physicals, and other special programs.
Diplomatically resolve patient complaints while maintaining strict confidentiality.
Ensure cleanliness of all common spaces.