Front Office Lead Medical Assistant

AFC Urgent Care San Diego • Santee, CA

2d

About The Position

AFC Urgent Care is seeking a Medical Assistant with exceptional customer service skills to support day-to-day administrative operations at the clinic and provide an excellent patient care experience. The Front Office Lead is expected to demonstrate strong organization, attentiveness, and professionalism. The role includes front office functions and basic back office operations, staff training support, assistance with EHR/EMR use, communications with medical facilities and payers, records and chart audits, patient follow-up, scheduling, and oversight of special programs. The position is full-time and pays $24.00–$25.00 per hour. The stated schedule is Monday through Thursday, 8:00 a.m.–2:00 p.m., and Sunday, 8:00 a.m.–5:00 p.m. Work location is Santee.

Requirements

• Medical Assistant Certificate.
• Two years of experience as a Medical Assistant or educational equivalent.
• Basic Life Support (BLS) certification.
• Exceptional customer service skills.
• High School Diploma.

Nice To Haves

• Phlebotomy.

Responsibilities

• Perform essential front office functions and basic back office operations.
• Assist with training and developing support staff.
• Help providers navigate EHR/EMR features and functions.
• Liaise with medical facilities, employers, billing, and payers regarding referrals and requests.
• Oversee compliance with weekly day sheet records, daily task logs, and patient disposition logs.
• Audit patient charts to ensure charges entered into the EMR are complete, timely, and accurate.
• Make patient callbacks, follow-up calls, and appointment reminder calls.
• Process mail and requests for medical records or other information.
• Assist with scheduling as directed.
• Ensure EOBs and insurance payments are scanned and invoices are sent promptly.
• Manage Worker’s Comp, Immigration Physicals, DoT Physicals, and other special programs.
• Resolve patient complaints diplomatically while maintaining strict confidentiality.
• Ensure common spaces are clean.

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Performance-based bonus
• Dental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED