Front Office Clerk

HealthPoint•Bryan, TX

7d•Onsite

About The Position

The Front Office Clerk serves as the first point of contact for patients and visitors, managing front-desk operations to support a positive experience from initial contact through completion of services. Under the direction of the Clinic Manager, the role provides customer service, coordinates appointments, maintains patient records, supports registration and financial processes, and assists providers and clinical staff. The position requires multitasking, initiative, cooperation, and a patient-first approach. The role also handles administrative communications and documentation, including phone calls, messages, medical-record release requests, and computer-generated faxes. Front Office staff may assist coworkers, patients, visitors, customers, leaders, and other stakeholders, and may perform varied duties in support of organizational needs. The position is based at Healthpoint Memorial in Bryan, Texas, and is full time. The listed salary range is undisclosed.

Requirements

High school diploma or GED certificate.
Required: 1–3 months of related experience.
Knowledge of maintaining information in an electronic health record (EHR).
Ability to multitask and work cooperatively with others.
Basic computational, computer, and mathematical skills typically acquired through a high school program or GED.
Proficiency with healthcare electronic clinical systems, including EHR and scheduling systems used at the health center.
Basic typing skills.
General knowledge of Microsoft Office and other general office software.
Proficiency with typical office equipment, including a computer, copier, telephone, fax, credit card machine, and scanner.
Basic written and verbal communication skills typically acquired through a high school program or GED.
Valid state driver's license.
Ability to respond effectively to workflow and ongoing direction from supervisors and managers; customer-first orientation; self-motivation and initiative.

Nice To Haves

Preferred: 3–6 months of related experience.
Automobile insurance and reliable transportation.
Bilingual skills in English and Spanish.

Responsibilities

Schedule appointments for new and returning patients in person, by phone, or through electronic systems, allocating appropriate time and resources.
Welcome patients and visitors, check patients in, verify and update personal information, and provide required paper or electronic forms.
Ensure patient registration is current and obtain and accurately record insurance information.
Verify insurance coverage, eligibility, and pre-authorization requirements.
Explain payment options and available assistance or program eligibility, and collect and post co-payments, deductibles, past-due balances, and other patient payments.
Prepare daily point-of-service collection reports and maintain an accurate cash drawer.
Screen and educate patients about available services and funding sources, and offer potentially eligible patients an eligibility appointment.
Answer phones, document messages, provide information, and communicate with patients and families about non-clinical needs, appointment reminders, and follow-up items.
Process medical release-of-information requests, upload requests to the electronic medical record system, and fax documents to requestors through the system when applicable.
Process computer-generated faxes and maintain front-desk office supplies and equipment as needed.
Communicate effectively with patients and healthcare professionals, listen actively, and interact with empathy and professionalism.
Maintain patient confidentiality and privacy in accordance with HIPAA guidelines.
Collaborate with internal and external stakeholders and support providers and clinical staff.
Carry out additional assigned duties, including floating, schedule variations, and assisting coworkers and other stakeholders.
Follow organizational policies and regulatory guidelines, support quality improvement, and contribute to a collaborative team environment.