Front Office Clerk

AIDS Healthcare Foundation•Fort Worth, TX

About The Position

The Front Office Clerk is often the first person seen by visitors to the healthcare center and greets each patient courteously and helpfully. By helping patients feel comforted and supported, the clerk contributes to AHF’s mission and provides service that can enhance AHF’s reputation, encourage clients to continue seeking medical treatment at an AHF Healthcare Center, and lead them to recommend AHF’s services. The role includes scheduling appointments, screening patients for accurate billing and financial information, and assisting clients with their needs. Careful handling of patient charts and medical records helps maintain a smooth patient flow and enables physicians to provide treatment efficiently. The clerk works as part of the healthcare center team, supports coworkers, adapts to different situations, and provides feedback to their manager on ways to improve service and front-office productivity. AIDS Healthcare Foundation (AHF), founded in 1987, is the nation’s largest specialized provider of HIV/AIDS medical care. Its mission is to provide cutting-edge medicine and advocacy regardless of ability to pay. Through healthcare centers, pharmacies, a health plan, research, and other activities, AHF provides access to the latest HIV treatments for all who need them. AHF describes its core values as patient-centeredness, valuing employees, respect for diversity, nimbleness, and fighting for what’s right. AHF offers comprehensive benefits intended to support employees’ physical, financial, spiritual, and professional health.

Responsibilities

Greet patients courteously and helpfully as they arrive at the healthcare center.
Schedule appointments.
Screen patients for correct billing and financial information.
Assist clients with their needs and provide supportive service.
Pull up patient charts and medical records accurately to support smooth patient flow and efficient treatment.
Work as a team member and lend a hand to other healthcare center staff.
Provide feedback to the manager about ways to improve service.
Adapt flexibly to different situations and contribute to productive front-office operations.