Front End/Office Clerk

Kroger•Peoria, AZ

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role processes customer transactions, supports returns and exchanges, answers product questions, communicates promotions, and follows procedures for service desk offerings. It also involves stocking and inventorying merchandise, monitoring inventory conditions, reporting discrepancies, and complying with food safety, safety, legal, and company requirements. The position requires the ability to perform essential functions with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Cashier experience.
Self Checkout Attendant experience.
Customer Service experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Report pricing and scanning discrepancies to the appropriate manager.
Process customer transactions quickly, accurately, and efficiently.
Handle customer returns and exchanges in a way that satisfies customers and complies with company policies and procedures.
Communicate new and ongoing special programs and promotions to customers.
Follow applicable procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk activities.
Handle funds, coupons, tenders, and other forms of payment according to company policy.
Stock, label, and inventory department merchandise.
Monitor inventory and stocking conditions to support ordering system integrity, including Computer Assisted Ordering.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Follow applicable local, state, and federal laws and company guidelines.