FRONT END/OFFICE CLERK

The Kroger Co.•Peoria, AZ

About The Position

The Front End/Office Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role embraces the Customer 1st strategy, encourages associates to deliver excellent customer service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position handles customer transactions, returns, exchanges, questions, and service-desk procedures while following company policies. It also stocks and inventories merchandise, monitors inventory conditions, stays current on ads and promotions, and supports a safe, compliant, and collaborative store environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Cashier experience.
Self Checkout Attendant experience.
Customer Service experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Welcome customers and answer questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to customer questions and make product suggestions.
Report pricing and scanning discrepancies to the appropriate manager.
Process customer transactions quickly, accurately, and efficiently.
Handle customer returns and exchanges in a way that satisfies customers and complies with company policies and procedures.
Communicate new and ongoing special programs and promotions to customers.
Follow applicable policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service-desk procedures.
Handle funds, coupons, tenders, and other forms of payment according to company policy.
Stock, label, and inventory department merchandise.
Monitor inventory and stocking conditions to maintain ordering-system integrity, including Computer Assisted Ordering.
Report product ordering and shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Adhere to food safety regulations and guidelines.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Follow local, state, and federal laws and company guidelines.