Front End Clerk

Hy-Vee, Inc.•Waukon, IA

About The Position

The Front End Clerk provides prompt, friendly customer service throughout the store. The role operates and monitors self-checkout registers and the service counter, processes customer transactions and returns, and bags items as needed. The clerk also stocks, replenishes, faces, and rotates merchandise, helps maintain clean and organized work areas, and follows applicable company and government policies, including those concerning tobacco, liquor, lottery, WIC, and food stamps. The position works with customers, coworkers, suppliers, and the general public in a fast-paced store environment.

Requirements

Less than a high school education or equivalent experience.
Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies verbally or in writing.
Ability to exert up to 50 pounds of force frequently and up to 10 pounds constantly to move objects; accommodations may be made.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.

Responsibilities

Provide prompt, efficient, friendly, and patient customer service throughout the store.
Greet customers, escort them to products, help with hard-to-reach or heavy items, and pass customer suggestions or requests to appropriate personnel.
Answer customer calls and questions, address concerns, and follow up with appropriate personnel.
Assist customers at self-checkout lanes and operate cash registers to process transactions accurately and promptly, with occasional bagging.
Process refunds and department-approved refunds; issue cash refunds or credit memorandums when authorized, or direct customers appropriately.
Redeem promotional coupons, food stamps, and WIC checks; issue rain checks; receive cash and checks; process credit-card and in-store charges; calculate discounts; count back change; and issue receipts.
Sell and redeem lottery tickets and process Rug Doctor rental transactions.
Follow local, state, and company policies for sales of tobacco, liquor, and lottery tickets, and follow applicable WIC and food-stamp requirements.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and know product locations in the store and back room.
Review weekly store advertisements for price changes and sale items.
Keep the register area clean, maintain available supplies, report improper cash levels, and help maintain the store's appearance.
Follow proper sanitation procedures and maintain a clean, neat work area while adhering to department and company hygiene and dress guidelines.
Assist store management with displays and decorations for promotions or events.
Know code dates for perishable items and explain them to customers.
Clean registers, restrooms, breakroom, and backroom; sweep and mop floors; and attend to supply needs.
Assist in other store areas, work on special projects, and perform other job-related duties as needed.