Front Office Clerk

HealthPoint•Bryan, TX

7d•Onsite

About The Position

The Front Office Associate serves as the first point of contact for patients and visitors, managing the front desk and related activities to support a positive patient experience from initial contact through completion of services. The role works under the direction of the Clinic Manager and includes appointment scheduling, greeting and checking in patients, maintaining registration and insurance information, collecting payments, handling phone calls and records requests, and supporting front-office operations. The position also communicates with patients and healthcare professionals, protects patient privacy, and collaborates with the healthcare team. The role may include floating, schedule variations, and assisting coworkers, patients, visitors, customers, leaders, and other stakeholders as organizational needs arise.

Requirements

High school diploma or GED certificate.
1–3 months of related experience required.
Basic computer, typing, and mathematical skills.
Ability to use healthcare electronic clinical systems, including EHR and scheduling systems.
General knowledge of Microsoft Office and other general office software.
Proficiency with typical office equipment, including a computer, copier, telephone, fax, credit card machine, and scanner.
Basic written and verbal communication skills.
Ability to multitask, work cooperatively with others, and respond effectively to workflow or direction from supervisors and managers.
Customer-first service orientation, self-motivation, and initiative.
Valid state driver's license.

Nice To Haves

3–6 months of related experience preferred.
Bilingual English and Spanish skills preferred.
Automobile insurance and reliable transportation preferred.

Responsibilities

Coordinate and schedule appointments for new and returning patients in person, by phone, or through electronic systems, allocating time and resources appropriately.
Welcome patients and visitors, check patients in, verify and update personal information, and provide required paperwork or electronic forms.
Ensure patient registration is current and update it when needed.
Obtain and accurately record insurance information; verify coverage, eligibility, and pre-authorization requirements.
Engage patients about and collect co-payments, deductibles, and past-due balances; prepare daily point-of-service collection reports and maintain an accurate cash drawer.
Screen and educate patients about available services and potential program eligibility or funding sources, and offer eligibility appointments when appropriate.
Answer phones, document messages, provide information, and communicate with patients and families about non-clinical needs, appointment reminders, and follow-up items.
Process medical release-of-information requests, including uploading requests into the EMR and faxing documents when applicable.
Order and maintain front-desk office supplies and equipment, and process computer-generated faxes as needed.
Communicate effectively and empathetically with patients, families, guests, and healthcare professionals while maintaining confidentiality and privacy in accordance with HIPAA guidelines.
Collaborate with internal and external stakeholders and support organizational activities, including floating, schedule variations, and assisting others as needed.
Carry out other assigned duties and support continuous improvement, regulatory compliance, and HealthPoint policies and procedures.