Front Office Business Associate

Mortenson Dental Partners•Indianapolis, IN

About The Position

The Front Office Business Associate is the welcoming first point of contact for visitors, patients, and team members at a dental practice. The role supports efficient and profitable office operations through professional phone handling, accurate patient account and insurance processes, effective scheduling, and participation in patient referral and recall activities. The position is part-time, with 25 weekly hours, at the West 10th Dental location in Indianapolis, Indiana. Salary is based on experience.

Requirements

High school diploma.
Strong communication skills.
Eagerness to learn and grow.
Must pass a background check and drug screen.

Nice To Haves

Prior dental or healthcare office experience.
Spanish bilingual ability.

Responsibilities

Answer the telephone in a timely and professional manner.
Support efficient and profitable operations by seeking patient referrals, maintaining equipment, using supplies cost-effectively, and accurately posting patient charges.
Verify insurance and communicate insurance information to clinical staff and patients.
Communicate patients’ financial obligations and properly note them for each procedure.
Ensure accounts are properly credited when payment is received.
Follow scheduling guidelines to maintain a manageable and profitable schedule for the dentist and hygienists.
Actively participate in the recall program to help achieve goals.