Front Office Associate

RAYUS Radiology•Saint Louis, MO

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. The role supports imaging services through front-office registration, scheduling, and insurance-related tasks, while coordinating with patients, referring professionals, imaging technologists, and other center team members. This is a full-time position working Monday through Friday, 12:30 p.m. to 9:00 p.m.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services and process payments and copays as needed.
Answer and field phone calls efficiently and in a friendly manner, directing calls appropriately to center team members.
Act as a liaison between imaging technologists and patients waiting for exams, relaying messages about scanner status and clinic information.
Keep the front-office lobby organized, assist with general office cleanup, order office supplies, and maintain patient information sheets.
Push patient imaging through electronic interfaces.
Make appointment confirmation calls and provide patients with preparation instructions.
Fax and scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders and verify that orders match exam schedules.
Schedule referrals and walk-in patients, and ensure proper authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patients’ insurance coverage, precertify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain preauthorization when needed before appointments.
Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies according to company guidelines.
Complete other tasks and projects as assigned.