FRONT OFFICE ASSOCIATE

StrideCare•McKinney, TX

About The Position

StrideCare is seeking a professional and courteous Front Office Associate committed to providing exceptional patient care in an outpatient setting. The role performs a broad range of administrative tasks that support healthcare delivery and the smooth operation of daily clinic activities. The associate interacts with patients, healthcare professionals, and administrative staff while maintaining a patient-centric focus and protecting sensitive patient information. The position involves front desk and patient-record administration, appointment coordination, payment collection and reconciliation, and collaboration with medical staff and colleagues across clinics. The associate also participates in cross-training, provides coverage for other clinics as needed, and takes part in continuous learning and skill development. The role has no supervisory responsibilities. Applicants are asked to complete a Culture Index Survey as part of the application process.

Requirements

High school diploma.
At least 2 years of experience as a front office associate or receptionist in a physician's office or hospital.
Customer service experience, preferably in a healthcare-related setting.
Working knowledge of medical terminology and healthcare insurance.
Working knowledge of MS Office, including Word, Excel, and Outlook.
Proficiency with Athena EHR or a similar electronic health record system.
Effective interpersonal and communication skills for interacting with patients, families, and healthcare team members.
Time management skills.
Attention to detail.
Cleanliness and adherence to protocols.
Ability to sit, stand, and walk for extended periods; reach, bend, and stretch; lift and carry moderately heavy items such as boxes of documents or supplies; and perform tasks requiring manual and finger dexterity.

Responsibilities

Greet and welcome patients in a positive and friendly manner.
Prepare charts, register new patients, update existing patient records, and verify insurance authorization.
Schedule and confirm patient appointments to ensure efficient use of appointment slots.
Answer phone calls, assist patients with inquiries, and direct calls to appropriate staff.
Collect co-pays, co-insurance, deductibles, and outstanding patient balances; prepare payment plans as needed.
Reconcile payments at the end of the day and prepare or upload necessary documents.
Maintain a neat and organized front desk area.
Coordinate with medical staff to support smooth patient flow.
Handle sensitive patient information confidentially.
Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
Participate in cross-training to gain proficiency in various clinic functions.
Provide coverage for other clinics as needed and collaborate with team members across clinics.
Pursue continuous learning and skill development to enhance clinic efficiency.
Perform other duties as assigned.