FRONT OFFICE ASSOCIATE

StrideCare • Charleston, SC

5h

About The Position

The Front Office Associate provides courteous, patient-centered administrative support in an outpatient clinic. The role helps ensure smooth daily clinic operations by welcoming patients, managing records and appointments, verifying insurance authorization, handling payments, and coordinating with medical staff. The associate maintains patient confidentiality, supports administrative needs, participates in cross-training and continuous learning, and may provide coverage at other clinics.

Requirements

• High school diploma.
• At least 2 years of experience as a front office associate or receptionist in a physician's office or hospital.
• Customer service experience, preferably in a healthcare-related setting.
• Working knowledge of medical terminology and healthcare insurance.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Proficiency with Athena EHR or a similar electronic health record system.
• Effective interpersonal and communication skills for interacting with patients, families, and healthcare team members.
• Time management skills.
• Attention to detail.
• Cleanliness and adherence to protocols.

Responsibilities

• Greet and welcome patients in a positive and friendly manner.
• Prepare charts, register new patients, update existing patient records, and verify insurance authorization.
• Schedule and confirm patient appointments to support efficient use of appointment slots.
• Answer phone calls, assist patients with inquiries, and direct calls to appropriate staff.
• Collect patient co-pays, co-insurance, deductibles, and outstanding balances; prepare payment plans as needed.
• Reconcile payments at the end of the day and prepare or upload necessary documents.
• Maintain a neat and organized front desk area.
• Coordinate with medical staff to support smooth patient flow.
• Handle sensitive patient information confidentially.
• Assist with administrative tasks, including generating reports for marketing or patient communication.
• Participate in cross-training to develop proficiency in various clinic functions.
• Provide coverage for other clinics as needed.
• Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
• Pursue continuous learning and skill development to enhance clinic efficiency.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED