Front Office Associate

RAYUS Radiology•Portland, ME

3h•$18 - $23

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals. The role involves answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a full-time position working 40 hours per week, Monday through Friday, from 2:00 p.m. to 10:00 p.m. The position handles patient registration, payments and copays, appointment confirmations and preparation instructions, and communication between patients and imaging staff. It also supports scheduling, patient transportation and accommodation arrangements, exam orders and referrals, insurance verification and authorizations, and requests for medical records and images. Additional duties include maintaining the front-office area and supplies and completing other assigned tasks and projects.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer and appropriately direct phone calls in an efficient and friendly manner.
Act as a liaison between imaging technologists and patients waiting for exams, relaying scanner status and other clinic information.
Maintain the organization of the front-office lobby, including straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
Order office supplies as needed and maintain supplies of patient information sheets.
Push patient imaging via electronic interfaces.
Make patient appointment confirmation calls and provide preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, and verify that orders match exam schedules.
Schedule referrals and walk-in patients, and ensure proper authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patient insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests according to company guidelines.
Complete other tasks and projects as assigned.