Front Office Associate

RAYUS Radiology•Indianapolis, IN

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a temporary PRN position working variable shifts as needed. The role supports registration, scheduling, and insurance processes. It includes checking in patients for imaging services, processing payments and copays, handling calls, coordinating information between patients and imaging technologists, maintaining the front office area and supplies, and processing documents and imaging requests. The associate also schedules appointments and referrals, enters and verifies exam orders, coordinates transportation and accommodations when appropriate, verifies insurance coverage, obtains pre-certifications and authorizations, and facilitates Release of Information requests in accordance with company guidelines. RAYUS Radiology describes its work as delivering clinical excellence and patient care through its medicine, team, technology, and services.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual ability.

Responsibilities

Greet and check in patients scheduled for imaging services and process payments and copays as needed.
Answer and appropriately route phone calls in an efficient and friendly manner.
Serve as a liaison between imaging technologists and patients waiting for exams, relaying scanner status and other clinic information.
Keep the front office lobby organized, assist with general office cleanup, order office supplies, and maintain patient information sheets.
Push patient imaging via electronic interfaces.
Make appointment confirmation calls and provide patients with preparation instructions.
Fax and scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders and verify that orders match exam schedules.
Schedule referrals and walk-in patients, ensuring that required authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patients’ insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies according to company guidelines.
Complete other tasks and projects as assigned.