Front Office Associate - PRN

RAYUS Radiology•Roanoke, VA

About The Position

RAYUS Radiology is hiring a Front Office Associate to provide services to patients and referring professionals. The role involves answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a temporary/PRN position, working as needed.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual skills.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer and field phone calls efficiently and courteously, directing calls to appropriate center team members.
Liaise between imaging technologists and patients waiting for exams, relaying scanner-status and clinic information.
Keep the front office lobby organized, assist with general office cleanup, and maintain patient-information sheets.
Order office supplies as needed.
Push patient imaging via electronic interfaces.
Make appointment confirmation calls and provide patients with preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, verify orders against exam schedules, and schedule referrals.
Ensure proper authorizations are obtained and schedule walk-in patients.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patients’ insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests in accordance with company guidelines.
Complete other tasks and projects as assigned.