Front Office Associate - PRN
About The Position
RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a temporary, PRN position working as needed Monday through Friday between 7:00 a.m. and 7:00 p.m. The role includes patient registration, scheduling, insurance verification and authorization, and other assigned tasks. The Front Office Associate supports interactions between patients, imaging technologists, and referring professionals; maintains front-office organization and supplies; handles patient information and imaging orders; and facilitates release-of-information requests in accordance with company guidelines.
Requirements
- High school diploma or equivalent.
- One year of customer service experience.
- Proficiency using computer systems and typing.
- Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.
Nice To Haves
- Previous medical office experience.
- Medical terminology and office background.
- Insurance knowledge.
- Bilingual.
Responsibilities
- Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
- Answer and route phone calls efficiently and in a friendly manner.
- Act as a liaison between imaging technologists and patients waiting for exams, relaying scanner status and other clinic information.
- Maintain the organization of the front-office lobby, including magazines and coffee supplies, and assist with general office cleanup.
- Order office supplies and maintain patient information sheets.
- Push patient imaging via electronic interfaces.
- Make patient appointment confirmation calls and provide preparation instructions.
- Fax or scan reports, billing information, and medical release forms as requested.
- Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
- Enter and submit patient exam orders, and verify that orders match scheduled exams.
- Schedule referrals and walk-in patients, and ensure proper authorizations are obtained.
- Process requests for image orders and CDs from referring physicians and patients.
- Maintain an up-to-date and accurate database of current and potential referring physicians.
- Verify patients' insurance coverage and pre-certify exams with insurance companies.
- Obtain insurance authorizations and apply knowledge of insurance carriers and procedures requiring waivers to secure pre-authorization when needed.
- Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies in accordance with company guidelines.
- Complete other tasks and projects as assigned.
Benefits
- Medical insurance (based on eligibility).
- Dental insurance (based on eligibility).
- Vision insurance (based on eligibility).
- 401(k) with company match (based on eligibility).
- Life insurance (based on eligibility).
- Disability insurance (based on eligibility).
- Tuition reimbursement (based on eligibility).
- Adoption assistance (based on eligibility).
- Pet insurance (based on eligibility).
- Paid time off (based on eligibility).
- Holiday pay (based on eligibility).
- DailyPay; implementation is contingent upon an initial set-up period.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
