Front Office Associate - PRN

RAYUS Radiology•Woodbridge, VA

About The Position

RAYUS Radiology is hiring a Front Office Associate to provide service to patients and referring professionals. The role answers phones, schedules appointments, and greets and registers patients in a cheerful, professional, and sincere manner. This is a temporary, PRN position working weekdays and weekends as needed. The position handles patient registration and payments, phone inquiries, appointment scheduling, exam orders and authorizations, insurance verification, and requests for release of information. It also supports the front office environment and coordinates patient needs such as transportation, interpreters, and hotel accommodations when appropriate.

Requirements

High school diploma or equivalent.
One year of applicable customer service experience.
Proficiency using computer systems and typing.

Nice To Haves

Two years of customer service experience.
Experience using electronic medical record/health record computer systems.
Experience working in a radiology or diagnostic imaging healthcare setting.
Knowledge of basic medical terminology.
Insurance knowledge.
Bilingual ability.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer and route phone calls efficiently and courteously, including directing calls to appropriate Center Team Members.
Liaise between imaging technologists and patients waiting for exams, relaying scanner status and other clinic information.
Keep the front office lobby organized and assist with general office cleanup; order office supplies and maintain patient information sheets.
Push patient imaging via electronic interfaces.
Make appointment confirmation calls and provide patient preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders; verify that orders match exam schedules.
Schedule referrals and walk-in patients and ensure required authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests in accordance with company guidelines.
Complete other tasks and projects as assigned.