PRN Front Office Associate
About The Position
RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a temporary, PRN position with work scheduled on weekdays and weekends as needed. The role includes patient registration and check-in, phone support, coordination between patients and imaging staff, front-office organization, appointment scheduling, insurance verification and authorization, and processing requests for medical information and images. The associate also completes other tasks and projects as assigned.
Requirements
- High school diploma or equivalent.
- One year of customer service experience.
- Proficiency using computer systems and typing.
- Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.
Nice To Haves
- Previous medical office experience.
- Medical terminology and office background.
- Insurance knowledge.
- Bilingual.
Responsibilities
- Greet and check in patients scheduled for imaging services and process payments and copays as needed.
- Answer calls efficiently and courteously, and route calls appropriately to center team members.
- Liaise between imaging technologists and patients waiting for exams, relaying scanner status and other clinic information.
- Keep the front-office lobby organized, assist with general office cleanup, order office supplies, and maintain patient information sheets.
- Push patient imaging via electronic interfaces.
- Make appointment confirmation calls and provide patients with preparation instructions.
- Fax or scan reports, billing information, and medical release forms as requested.
- Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
- Enter and submit patient exam orders, verify that orders match exam schedules, and schedule referrals, walk-ins, and appointments with appropriate authorizations.
- Process requests for image orders and CDs from referring physicians and patients.
- Maintain an accurate, up-to-date database of current and potential referring physicians.
- Verify patient insurance coverage, precertify exams, and obtain insurance authorizations.
- Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
- Facilitate Release of Information requests in accordance with company guidelines.
- Complete other tasks and projects as assigned.
Benefits
- Medical insurance (based on eligibility).
- Dental insurance (based on eligibility).
- Vision insurance (based on eligibility).
- 401(k) with company match (based on eligibility).
- Life insurance (based on eligibility).
- Disability insurance (based on eligibility).
- Tuition reimbursement (based on eligibility).
- Adoption assistance (based on eligibility).
- Pet insurance (based on eligibility).
- PTO (based on eligibility).
- Holiday pay (based on eligibility).
- DailyPay, allowing employees to access pay for work completed that day; implementation is contingent upon an initial setup period.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
