Front Office Associate - PRN

RAYUS Radiology•Woodbridge, VA

4d•$23 - $28

About The Position

RAYUS Radiology is seeking a Front Office Associate to serve patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This temporary/PRN position works weekdays and weekends as needed. The pay range is $22.93–$27.65, based on direct and relevant experience. The role includes patient registration and payment processing; phone and front-office support; coordinating communication between patients and imaging technologists; maintaining the lobby and office supplies; confirming appointments and providing preparation instructions; and handling reports, billing information, medical release forms, and image transfers. Scheduling duties include arranging transportation, interpreters, and hotel accommodations when appropriate, submitting and verifying exam orders, scheduling referrals and walk-ins, obtaining authorizations, and processing image requests. Insurance duties include verifying coverage, precertifying exams, obtaining authorizations, and facilitating release-of-information requests according to company guidelines. RAYUS Radiology describes its work as providing clinical excellence and high-quality patient care through its medicine, team, technology, and services. The company is an equal opportunity employer and offers benefits based on eligibility.

Requirements

High school diploma or equivalent.
At least one year of applicable customer service experience.
Proficiency using computer systems and typing.

Nice To Haves

Two years of customer service experience.
Experience using electronic medical record or health record computer systems.
Experience in a radiology or diagnostic imaging healthcare setting.
Knowledge of basic medical terminology.
Insurance knowledge.
Bilingual ability.

Responsibilities

Greet and check in patients scheduled for imaging services and process payments and copays as needed.
Answer and appropriately route phone calls in an efficient and friendly manner.
Act as a liaison between imaging technologists and waiting patients, relaying scanner status and other clinic information.
Maintain the front-office lobby, organize coffee supplies and magazines, and assist with general office cleanup.
Order office supplies and maintain supplies of patient information sheets.
Push patient imaging via electronic interfaces.
Make appointment confirmation calls and provide patient preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders and verify that orders match exam schedules.
Schedule referrals and walk-in patients, ensuring required authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patient insurance coverage, precertify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain preauthorization when needed.
Facilitate release-of-information requests for patients, referring offices, medical facilities, attorneys, and insurance companies in accordance with company guidelines.
Complete other tasks and projects as assigned.

Benefits

Medical insurance (based on eligibility).
Dental insurance (based on eligibility).
Vision insurance (based on eligibility).
401(k) with company match (based on eligibility).
Life insurance (based on eligibility).
Disability insurance (based on eligibility).
Tuition reimbursement (based on eligibility).
Adoption assistance (based on eligibility).
Pet insurance (based on eligibility).
Paid time off (PTO) (based on eligibility).
Holiday pay (based on eligibility).
DailyPay, allowing employees to access pay for work completed, subject to an initial setup period.