Front Office Associate - PRN

RAYUS Radiology•Westbrook, ME

12d

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals. The role involves answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a temporary, PRN position working as needed Monday through Friday between 7:00 a.m. and 7:00 p.m. The associate registers patients for imaging services, processes payments and copays, handles calls, supports communication between patients and imaging technologists, and helps maintain the front office. The role also includes appointment scheduling, coordinating patient accommodations, managing exam orders and referrals, verifying insurance and obtaining authorizations, and facilitating release-of-information requests according to company guidelines. The pay range is $18.00–$23.00, based on direct and relevant experience. Benefits are available based on eligibility. RAYUS Radiology describes its mission as delivering clinical excellence through its team, technology, and services to provide a high level of patient care.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual ability.

Responsibilities

Greet and check in patients scheduled for imaging services and process payments and copays as needed.
Answer calls efficiently and courteously, and direct phone calls appropriately to center team members.
Act as a liaison between imaging technologists and patients waiting for exams, relaying scanner status and other clinic information.
Maintain the front office lobby, assist with general office cleanup, order office supplies, and maintain patient information sheets.
Push patient imaging through electronic interfaces.
Make appointment confirmation calls and provide patient preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, verify that orders match exam schedules, schedule referrals, and ensure proper authorizations are obtained.
Schedule walk-in patients and process requests for image orders and CDs from referring physicians and patients.
Maintain an up-to-date and accurate database of current and potential referring physicians.
Verify patient insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate release-of-information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies according to company guidelines.
Complete other tasks and projects as assigned.