PRN Front Office Associate

RAYUS Radiology•Arlington, VA

About The Position

RAYUS Radiology is hiring a Front Office Associate to provide services to patients and referring professionals. The role involves answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a temporary, PRN position working weekdays and weekends as needed. The pay range is $22.93–$27.65, based on direct and relevant experience. Responsibilities include patient registration and check-in, payment processing, call handling, coordinating communication between patients and imaging technologists, maintaining the front office, confirming appointments and giving preparation instructions, and handling documents and patient imaging through electronic interfaces. The associate also schedules exams and referrals, arranges patient transportation and accommodations when appropriate, verifies orders and authorizations, maintains referring physician records, verifies insurance coverage, and facilitates release-of-information requests according to company guidelines.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services; process payments and copays as needed.
Answer and route phone calls efficiently and in a friendly manner, including fielding calls for Center Team Members.
Act as a liaison between imaging technologists and patients waiting for exams, relaying scanner-status and other clinic information.
Maintain the front office lobby, organize supplies, assist with general office cleanup, order office supplies, and maintain patient information sheets.
Push patient imaging via electronic interfaces.
Make appointment confirmation calls and provide patient preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders; verify that orders match exam schedules.
Schedule referrals and ensure proper authorizations are obtained; schedule walk-in patients.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patient insurance coverage, obtain pre-certifications and authorizations, and apply knowledge of insurance carriers and procedures requiring waivers.
Facilitate release-of-information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies in accordance with company guidelines.
Complete other tasks and projects as assigned.