Front Office Associate

RAYUS Radiology•Roanoke, VA

8h•$17 - $20

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide service to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The pay range is $17.00–$20.00, based on direct and relevant experience. The role includes patient registration and check-in, payment processing, call handling, communication between patients and imaging technologists, and general front-office organization. It also supports appointment scheduling, exam-order processing, referrals, insurance verification and authorization, and Release of Information requests. Other tasks and projects may be assigned.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services and process payments and copays as needed.
Answer and appropriately route phone calls in an efficient and friendly manner.
Act as a liaison between imaging technologists and patients waiting for exams, relaying scanner status and other clinic information.
Maintain the front-office lobby and patient information sheets; order office supplies as needed; assist with general office cleanup.
Push patient imaging via electronic interfaces.
Make appointment confirmation calls and provide patient preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, verify that orders match exam schedules, and schedule referrals, walk-ins, and appointments with appropriate authorizations.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify insurance coverage, pre-certify exams, obtain insurance authorizations, and apply knowledge of insurance carriers and procedures requiring waivers or pre-authorization.
Facilitate Release of Information requests in accordance with company guidelines.
Complete other assigned tasks and projects.