Front Office Associate

Specialty Orthopaedics•Gainesville, GA

2d•Onsite

About The Position

The Front Office Associate provides customer service and administrative support to patients, physicians, and clinical staff in a busy outpatient orthopaedic practice. As one of the first points of contact for patients, this role supports a positive patient experience and efficient front office operations. The primary work location is Gainesville, Georgia, with occasional travel to the practice’s Braselton, Duluth, and Dawsonville locations to provide coverage and support operational needs. The role includes patient reception and registration, appointment scheduling, answering and routing calls, maintaining electronic medical records and documentation, assisting with insurance and referrals, collecting and recording payments, and handling general administrative and reception-area tasks. The associate is expected to maintain patient confidentiality, follow practice procedures and service standards, and work collaboratively with clinical staff and colleagues across locations.

Requirements

High school diploma or equivalent required.
Basic computer skills and proficiency with standard office equipment.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Professional demeanor and a patient-focused approach to customer service.
Ability to maintain confidentiality and appropriately handle sensitive patient information.
Reliable transportation and willingness to travel occasionally to other practice locations.

Nice To Haves

Previous medical office, healthcare reception, or customer service experience.
Experience with electronic medical records or practice management systems.

Responsibilities

Greet patients and visitors in a friendly, professional, and courteous manner.
Check patients in and out, ensuring required information is accurate and complete.
Verify and update patient demographics, contact information, insurance information, and registration details.
Provide patients with forms, instructions, and necessary documentation.
Respond to patient questions and direct inquiries to the appropriate department or staff member.
Maintain patient confidentiality and comply with HIPAA regulations and practice policies.
Schedule, confirm, and reschedule patient appointments.
Answer incoming phone calls, route calls appropriately, and respond to routine inquiries.
Review schedules and help manage patient flow to minimize delays.
Maintain accurate electronic medical records and front office documentation.
Assist with obtaining and verifying insurance information and referrals when applicable.
Communicate with clinical staff, physicians, and other departments to support efficient patient care.
Assist with scanning, filing, faxing, and other general administrative duties as assigned.
Collect copayments, coinsurance, deductibles, and other patient balances at the time of service.
Provide receipts and accurately record payments in the practice management system.
Follow cash-handling and payment-reconciliation procedures.
Maintain a clean, organized, and professional reception area.
Monitor front office supplies and notify the appropriate person when supplies are needed.
Follow office procedures, attendance expectations, and customer service standards.
Work primarily at the Gainesville location and occasionally travel to Braselton, Duluth, and Dawsonville to provide front office coverage.
Support team members across practice locations and assist with additional front office responsibilities as assigned by management.