Front Office Assistant (FOA) – Float Pool (Specialty Clinics)

OSF HealthCare • Escanaba, MI

3h

About The Position

The Front Office Assistant provides exceptional customer service to patients, families, and their support systems, creating a patient-first environment and an excellent first impression of OSF HealthCare. This role performs reception and clerical duties in a medical practice front office and follows department guidelines for scheduling and registration. The assistant works collaboratively with patients, providers, office staff, and insurance companies to meet patient needs. Duties include contacting insurance companies to determine patient benefits, completing prior authorizations, handling incoming and outgoing patient calls, collecting co-pays, and scheduling patient appointments and procedures.

Requirements

• High school diploma or GED equivalent.
• Customer service experience.
• Typing, filing, and telephone skills.
• Basic proficiency with Microsoft applications.
• Excellent customer service skills.

Nice To Haves

• Basic knowledge of medical terminology, ICD-10, and CPT codes.
• Electronic Medical Record experience.

Responsibilities

• Provide customer service to patients, families, and their support systems in person and by phone.
• Perform reception and clerical duties in a medical practice front office.
• Follow department guidelines for scheduling and registration.
• Work collaboratively with patients, providers, office staff, and insurance companies to meet patient needs.
• Contact insurance companies to determine patient benefits.
• Complete prior authorizations.
• Handle incoming and outgoing patient calls.
• Collect co-pays.
• Schedule patient appointments and procedures.

Benefits

• BCBS medical insurance
• Dental insurance
• Vision insurance
• Tuition reimbursement for further education
• 401(k) with a dollar-for-dollar match on the first 5% of salary
• Great work-life balance
• No nights and limited weekends and holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED