Front Office Assistant - Valley Health Services, Liberty Office - Full-Time

Axess Family Services, Inc.•Youngstown, OH

59d•Onsite

About The Position

This position supports Axess Family Services with daily operations by greeting and assisting clients and visitors, answering phones, and directing calls appropriately. The Front Office Assistant is responsible for ensuring all required intake, financial, and clinical forms are obtained at a client's first appointment, checking clients in, recording missed/cancelled appointments, collecting co-pays/deductibles, and interacting courteously with clients and visitors. The role also involves ensuring clinical information is released only upon proper authorization and maintaining current knowledge of applicable AFS policies and procedures, as well as complying with COA regulations, federal and state requirements, and educational/certification/registry requirements. Other duties may be assigned.

Requirements

Ability to meet agency requirements for criminal background check

Nice To Haves

High School Diploma or GED
Prior clerical experience

Responsibilities

Answer phone promptly in a professional and courteous manner and accurately obtain necessary information to route calls appropriately.
Ensure that all required intake, financial and clinical forms are obtained at client’s first appointment.
Check clients in upon arrival for appointments; accurately record any client missed/cancelled appointments.
Have client fill out client information form at each client visit.
Collect co-pay/insurance deductible from client at each client visit.
Interact courteously with clients and visitors at all times and make every reasonable effort to respond to their concerns and requests as efficiently as possible.
Ensure that clinical information is released to outside agencies and individuals only upon receipt of an authorization from the client or legal guardian which meets the standards of AFS.
Upload the Release of Information to the client’s electronic record.
Maintain current knowledge of all applicable AFS policies/procedures and function according to these standards.
Comply with COA regulations, federal and state requirements, and educational/certification/registry requirements.
Other duties as assigned.