Front Office Assistant - Harriman, TN

Crossroads Treatment Centers • Harriman, TN

21d • Onsite

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant to provide excellent customer service and support daily clinic operations. The role includes checking in patients, receiving payments, guiding new patients through intake, collecting urine and saliva samples for drug screens as needed, maintaining financial records, coordinating intakes with medical and clinical staff, and providing clerical and logistical support. The assistant also oversees patient accounts and financial responsibilities and is expected to maintain a friendly, professional attitude while providing patients with a “white glove” experience.

The position is based in Harriman, Tennessee. The stated schedule is Monday through Friday, 8:00 AM to 4:00 PM, with expected hours of 37–40 per week. Flexibility to support weekends and, if applicable, evenings is expected.

Crossroads Treatment Centers provides outpatient, office-based medication-assisted treatment for opioid use disorder. The organization describes its mission as improving access to evidence-based treatment and supporting patients on their path to recovery.

Requirements

• High school diploma or GED required.
• Flexibility to support weekends and, if applicable, evenings.

Nice To Haves

• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Responsibilities

• Check in patients and provide excellent customer service.
• Receive patient payments.
• Guide new patients through the intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate intakes with medical and clinical staff.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.
• Maintain a friendly, professional attitude and provide a “white glove” patient experience.
• Support weekend and, if applicable, evening operations with schedule flexibility.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• 401(k) options, including a matching program with no vesting period.
• Annual continuing education allowance in a related field.
• Life insurance.
• Short- and long-term disability coverage.
• Paid maternity and paternity leave.
• Mental health day.
• Calm subscription for all employees.
• Training for employees who are new to the field.
• Mileage reimbursement at the current IRS rate, if applicable.
• Community events promoting belonging and education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED