Front Office Agent Overnight
About The Position
The Front Office Agent is the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. The role combines professionalism with genuine hospitality to ensure guests feel valued and cared for in a fast-paced environment. The agent greets and registers guests, assigns rooms, handles payment and checkout procedures, promotes hotel services and local attractions, responds to guest inquiries, and helps maintain a clean and welcoming front desk and lobby. The position may require varying schedules to meet business needs, including weekends, evenings, and holidays. Regular attendance and participation in mandatory training sessions and meetings are required; other duties may be assigned.
Requirements
- Minimum of one year of guest service experience in hotel hospitality is preferred.
- Ability to stand and walk for long periods is required.
- Ability to work weekends, evenings, and holidays as necessary or required.
- Strong verbal and written communication skills.
- Ability to work collaboratively with the team and other departments.
- Attention to detail and accuracy, including when handling payments and guest inquiries.
- Professional, proactive problem-solving and adaptability.
Nice To Haves
- Previous experience with a hotel property management system, preferably Opera.
- Guest service experience in hotel hospitality.
Responsibilities
- Greet and register guests warmly and professionally, ensuring a seamless arrival experience.
- Assign rooms according to guest preferences and special requests.
- Obtain and verify credit and payment information according to hotel policies.
- Promote hotel services, amenities, and local attractions.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Maintain knowledge of upcoming events, group bookings, and banquet orders.
- Perform checkout procedures and handle cash transactions accurately.
- Monitor and maintain the cleanliness and appearance of the front desk and lobby.
- Handle emergencies professionally, prioritizing guest and team member safety.
- Maintain regular attendance in accordance with standards.
- Attend mandatory training sessions and meetings.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits
- Retirement benefits
- Paid sick days
- Vacation
- Paid holidays
- Paid bereavement
- Training and development opportunities
- Career growth opportunities
- Pet insurance
- Pet bereavement
- Complimentary parking
- Complimentary meals in the Team Member Café while working
- Complimentary use of fitness center
- Team Member hotel rates
- Other discounts and perks
- Community volunteer opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
