Front Office Agent Overnight

Loews Hotels•Rosemont, IL

12d•Onsite

About The Position

The Front Office Agent is the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. The role combines professionalism with genuine hospitality, helping guests feel valued and cared for in a fast-paced environment. The agent greets and registers guests, assigns rooms, verifies payment information, promotes hotel services and local attractions, responds to inquiries, and completes check-out procedures. The position may require varying schedules to reflect business needs, including weekends, evenings, and holidays.

Requirements

At least one year of guest service experience in hotel hospitality is preferred.
Ability to stand and walk for long periods of time.
Ability to work weekends, evenings, and holidays as necessary or required.
Strong verbal and written communication skills.
Attention to detail and accuracy.
Ability to solve problems proactively and work collaboratively with teams and other departments.

Nice To Haves

Experience with a previous Property Management System; Opera System preferred.

Responsibilities

Greet and register guests warmly and professionally, ensuring a seamless arrival experience.
Assign rooms that meet guest preferences and special requests.
Obtain and verify credit and payment information in accordance with hotel policies.
Promote hotel services, amenities, and local attractions.
Respond to guest inquiries and resolve issues promptly and effectively.
Maintain knowledge of upcoming events, group bookings, and banquet orders.
Perform check-out procedures and handle cash transactions accurately.
Maintain the cleanliness and appearance of the Front Desk and lobby area.
Handle emergencies professionally, prioritizing guest and team member safety.
Maintain regular attendance in conformance with standards.
Attend all mandatory training sessions and meetings.
Perform other duties as assigned.