Front Office Agent (Overnight)
About The Position
Loews Nashville Hotel is seeking a warm and welcoming Front Office Agent to create memorable first impressions and deliver exceptional guest experiences from check-in through check-out. The role combines professionalism and genuine hospitality, with a focus on helping every guest feel valued and cared for. Success requires attention to detail, a proactive approach, and the ability to work in a fast-paced environment. The Front Office Agent greets and registers guests, assigns rooms based on preferences and requests, verifies payment information, promotes hotel services and local attractions, responds to inquiries, and resolves issues. The position also includes checkout and cash-handling procedures, maintaining the Front Desk and lobby, responding to emergencies, and coordinating awareness of hotel events and group activity. Regular attendance and participation in required training and meetings are expected. Schedules may vary based on business needs.
Requirements
- Minimum of one year of guest service experience in hotel hospitality is preferred.
- Ability to stand and walk for long periods is required.
- Ability to work weekends, evenings, and holidays as necessary or required.
- Strong verbal and written communication skills.
- Ability to solve problems proactively and work collaboratively with teams and other departments.
- Attention to detail and accuracy when handling payments and guest inquiries.
Nice To Haves
- Experience with a previous property management system, preferably Opera.
- Veterans and military spouses are encouraged to apply.
Responsibilities
- Greet and register guests warmly and professionally, providing a seamless arrival experience.
- Assign rooms according to guest preferences and special requests.
- Obtain and verify credit and payment information in accordance with hotel policies.
- Promote hotel services, amenities, and local attractions.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Maintain knowledge of upcoming events, group bookings, and banquet orders.
- Perform checkout procedures and handle cash transactions accurately.
- Maintain the cleanliness and appearance of the Front Desk and lobby area.
- Handle emergencies professionally, prioritizing guest and team member safety.
- Maintain regular attendance in accordance with standards.
- Attend mandatory training sessions and meetings.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits.
- 401(k) retirement plan with company match.
- Paid sick days, vacation, and holidays.
- Paid bereavement leave and paid pet bereavement.
- Pet insurance.
- Free onsite parking and 50% off monthly bus passes.
- Complimentary meals in the Team Member Café while working.
- Community volunteer opportunities.
- Training and development opportunities and career growth.
- Tuition reimbursement.
- Team Member hotel discounts and other perks.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
