Front Office Agent (Overnight)
About The Position
The Front Office Agent is the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in through check-out. The role combines professionalism with genuine hospitality and requires attention to detail, a proactive approach, clear communication, and the ability to work collaboratively in a fast-paced environment. The position supports guests throughout their stay by handling arrivals and departures, room assignments, payments, inquiries, and issues. The agent also promotes hotel amenities and local attractions, maintains awareness of hotel events and group bookings, and helps keep the Front Desk and lobby presentable. The role may involve varying schedules based on business needs, including weekends, evenings, and holidays.
Requirements
- Minimum of one year of guest service experience in hotel hospitality is preferred.
- Ability to stand and walk for long periods is required.
- Ability to work weekends, evenings, and holidays as necessary or required.
- Strong verbal and written communication skills.
- Ability to work collaboratively and adapt to change.
- Attention to detail and accuracy, including when handling payments and guest inquiries.
Nice To Haves
- Experience with a Property Management System; Opera System preferred.
Responsibilities
- Greet and register guests warmly and professionally, providing a seamless arrival experience.
- Assign rooms in accordance with guest preferences and special requests.
- Obtain and verify credit and payment information in accordance with hotel policies.
- Promote hotel services, amenities, and local attractions.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Maintain knowledge of upcoming events, group bookings, and banquet orders.
- Perform check-out procedures and handle cash transactions accurately.
- Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
- Handle emergencies professionally, prioritizing guest and team member safety.
- Maintain regular attendance in conformance with standards.
- Attend all mandatory training sessions and meetings.
- Perform other duties as assigned.
Benefits
- Competitive health and wellness benefits.
- 401(k) retirement plan with company match.
- Paid sick days, vacation, holidays, and paid bereavement.
- Pet insurance and paid pet bereavement.
- Free onsite parking and 50% off monthly bus passes.
- Complimentary meals in the Team Member Café while working.
- Community volunteer opportunities.
- Training and development opportunities and career growth.
- Tuition reimbursement.
- Team Member hotel discounts and other perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
