Supervisor

Buffalo Wing Factory • Reston, VA

38d • Onsite

About The Position

We are seeking a dedicated and proactive Front of House Supervisor to join our team. This leadership role is essential in ensuring smooth daily operations, delivering exceptional customer service, and maintaining a positive environment for both staff and guests. As a Supervisor, you will oversee all aspects of the shift, with a primary focus on front-of-house operations, while also supporting back-of-house activities as needed.

Requirements

• Previous supervisory or leadership experience in a hospitality or customer service setting
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Ability to work effectively under pressure and handle multiple tasks simultaneously
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of health and safety regulations and best practices in food service
• Positive attitude and a commitment to delivering outstanding guest experiences
• Proven experience in customer service; prior restaurant or hospitality experience strongly preferred
• Availability to work nights, weekends, and holidays as required by restaurant operations
• Strong interpersonal and communication skills with a guest-focused mindset
• Ability to assist with ordering, inventory management, and basic administrative tasks
• Demonstrated leadership potential, including the ability to mentor, train, and motivate team members
• Strong organizational and time-management skills in a fast-paced environment
• Ability to stand for extended periods and perform light lifting as needed
• Reliable, punctual, and adaptable to changing business needs

Responsibilities

• Supervise and coordinate all front-of-house staff during shifts to ensure efficient service delivery
• Oversee guest experience, addressing any concerns promptly and professionally
• Ensure adherence to company policies, health and safety standards, and service protocols
• Assist in training, mentoring, and motivating team members to uphold service excellence
• Manage shift operations, including opening and closing procedures
• Collaborate with back-of-house team to ensure seamless communication and workflow
• Monitor inventory levels and assist with stock management as needed
• Handle cash register operations and financial transactions accurately
• Maintain a clean, organized, and welcoming environment for guests and staff

Benefits

• Supportive work environment
• Opportunities for advancement
• Comprehensive training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed