Front Line Manager

CarMax • Phoenix, AZ

4d • Onsite

About The Position

As a Front-Line Manager in Training, you will participate in a structured six-week development program designed to prepare you to lead within CarMax’s Service Operations department. Training covers Service Operations roles and responsibilities, end-to-end production processes, inventory management, and cosmetic and mechanical repair. After successfully completing the program, you will transition into one of these leadership roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

The position supports store procedures and operational processes, works with cross-functional teams to maintain quality and production goals, and prepares you to manage associates and drive performance. You are also responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and personal protective equipment.

CarMax describes itself as the nation’s largest used-car retailer, with more than 250 store locations and over 30,000 associates. The company emphasizes customer experience, innovation, integrity, community, and a customer-first mindset. The position is based at the Phoenix-Gilbert location in Gilbert, Arizona. The annual salary range is $54,500 to $95,500, with possible bonus and equity eligibility.

Requirements

• Ability to lead and manage teams effectively to achieve operational goals.
• Strong data interpretation and record-accuracy skills for process compliance.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills for interacting with associates and customers.
• Proficiency in common and proprietary software systems.
• Valid driver’s license.
• Flexibility to work in indoor and outdoor environments, including inclement weather.
• Willingness to work varied schedules, including nights, weekends, and holidays, and to travel occasionally.

Nice To Haves

• Three or more years of management experience preferred.

Responsibilities

• Demonstrate comprehension of training content throughout the six-week program.
• Support the execution of store procedures and operational processes to promote efficiency and compliance.
• Complete CarMax’s Management Development Program and apply leadership principles in real-world scenarios.
• Collaborate with cross-functional teams to maintain quality and meet production goals.
• Model CarMax values by fostering integrity, respect, and a customer-first mindset.
• Prepare to transition into a leadership role, including readiness to manage associates and drive performance.
• Manage the Environmental, Health and Safety (EH&S) program for the department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and PPE.

Benefits

• Paid sick time: eligible full-time hourly or commission/incentive-eligible associates can accrue up to 48 hours per year.
• Paid vacation time: eligible full-time hourly or commission/incentive-eligible associates receive 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Six paid scheduled holidays per year, plus one floating holiday.
• Holiday premium pay when eligible associates work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away, with no specified limit, as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• May be eligible for a bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed