Front Line Manager

CarMax • Newark, DE

2d • Onsite

About The Position

As a Front-Line Manager in Training, you will participate in a structured six-week development program preparing you for a Front-Line Manager role in CarMax’s Service Operations department. The program provides tools, knowledge, and leadership skills for managing operational processes and leading teams. Training covers Service Operations roles and responsibilities and end-to-end production processes, including inventory management and cosmetic and mechanical repair. After successfully completing the program, you will transition into a Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager role.

The position supports store procedures and operational processes, promotes efficiency and compliance, and works with cross-functional teams to maintain quality and production goals. It also includes responsibility for the department and/or location Environmental, Health and Safety (EH&S) program, including self-inspections, hazardous waste disposal, workplace safety, and PPE. The role requires flexibility to work indoors and outdoors, in varied schedules that may include nights, weekends, and holidays, and occasional travel.

Requirements

• Ability to lead and manage teams effectively to achieve operational goals.
• Strong skills in data interpretation and record accuracy for process compliance.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills for interactions with associates and customers.
• Proficiency in common and proprietary software systems.
• Valid driver’s license.
• Flexibility to work in indoor and outdoor environments, including inclement weather.
• Willingness to work varied schedules, including nights, weekends, and holidays, with occasional travel.

Nice To Haves

• 3+ years of management experience preferred.

Responsibilities

• Demonstrate comprehension of training content throughout the program.
• Support execution of store procedures and operational processes to ensure efficiency and compliance.
• Complete CarMax’s Management Development Program and apply leadership principles in real-world scenarios.
• Collaborate with cross-functional teams to maintain quality and meet production goals.
• Model CarMax values by fostering integrity, respect, and a customer-first mindset in all interactions.
• Prepare for transition into a leadership role, ensuring readiness to manage associates and drive performance.
• Be responsible for the department and/or location Environmental, Health and Safety (EH&S) program, including self-inspections, hazardous waste disposal, workplace safety, and PPE.

Benefits

• Paid sick time
• Paid vacation time
• Paid scheduled holidays
• Floating holiday
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need
• May be eligible for bonus and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed