Front Line Manager

CarMax • Baton Rouge, LA

2d

About The Position

The Front-Line Manager in Training participates in a structured six-week development program preparing them to lead within CarMax’s Service Operations department. Training covers Service Operations roles and responsibilities, end-to-end production processes, inventory management, and cosmetic and mechanical repair. After successfully completing the program, the associate transitions into one of several leadership roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

The role supports efficient, compliant store operations and prepares the associate to manage teams and drive performance. It also carries responsibility for the Environmental, Health and Safety (EH&S) program for the department and/or location, including self-inspections, hazardous-waste disposal, workplace safety, and personal protective equipment.

Requirements

• Ability to lead and manage teams effectively to achieve operational goals.
• Strong data interpretation and record-accuracy skills for process compliance.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills for interactions with associates and customers.
• Proficiency with common and proprietary software systems.
• Valid driver’s license.
• Flexibility to work in indoor and outdoor environments, including inclement weather.
• Willingness to work varied schedules, including nights, weekends, and holidays, and to travel occasionally.

Nice To Haves

• Three or more years of management experience preferred.

Responsibilities

• Demonstrate comprehension of training content throughout the program.
• Support the execution of store procedures and operational processes to ensure efficiency and compliance.
• Complete CarMax’s Management Development Program and apply leadership principles in real-world scenarios.
• Collaborate with cross-functional teams to maintain quality and meet production goals.
• Model CarMax values, including integrity, respect, and a customer-first mindset.
• Prepare to transition into a leadership role, including readiness to manage associates and drive performance.
• Manage the department and/or location’s EH&S program, including self-inspections, hazardous-waste disposal, workplace safety, and PPE.

Benefits

• Paid sick time for eligible full-time hourly or commission/incentive-eligible associates, accrued up to 48 hours per year.
• Vacation time for eligible full-time hourly or commission/incentive-eligible associates, ranging from 80 to 200 hours per year based on years of continuous service, after a 90-day waiting period.
• Six paid scheduled holidays per year and one floating holiday for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday premium pay when eligible associates work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away with no specified limit as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• May be eligible for bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed