Checker
About The Position
The Front End Teammate is responsible for achieving and maintaining extraordinary customer service, modeling customer service and other vital behaviors, and encouraging continual learning and open dialogue among teammates. The role promotes a culture reflective of the company’s guiding principles, core values, and vision. It provides prompt, accurate checkout service; processes the store’s accepted transaction types; and helps maintain a safe, orderly, customer-friendly front end. The position has frequent contact with teammates, customers, the corporate office, and vendors, and occasional contact with teammates from other locations. The role reports to the Store Manager, Assistant Store Manager, or Front End Manager and supervises no teammates.
Requirements
- High school diploma or equivalent.
- Good customer relations skills.
- Good communication and problem-solving skills.
- Ability to work independently and address customer needs.
- TABC certification if required.
Responsibilities
- Act as an ambassador of extraordinary customer service and promote goodwill by treating teammates and customers with fairness, dignity, and respect.
- Recognize and differentiate among the types of produce carried in the store.
- Provide prompt, accurate checkout service and ensure accurate transactions.
- Process accepted sales transactions, which may include EFT transactions, WIC checks, food stamps, manufacturers’ coupons, and gift certificates.
- Perform reading, writing, and math functions as needed and follow proper sacking procedures.
- Comply with safety standards and maintain the work area to ensure a safe environment for teammates and customers.
- Inform management of pricing problems and maintenance needs for front-end equipment.
- Handle damaged, spoiled, and out-of-date products according to company policies.
- Inform store management of disputes involving teammates and department managers.
- Understand the company teammate handbook and comply with company policies, programs, procedures, and guidelines.
- Work with store teammates to identify root causes of issues and inefficiencies.
- Help keep the front end clean and clear of baskets to support smooth customer flow.
- Assist in training front-end teammates and communicate company expectations to teammates.
- Interact frequently with customers and remain highly visible.
- Follow Management Awareness policies and goals and check-cashing policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
