Checker

Hy-Vee, Inc.•Kansas City, MO

12d

About The Position

The Checker works in Hy-Vee’s Grocery department and provides customer service at the register and throughout the store. Checkers greet and assist customers, accurately operate registers and process a range of payment types and transactions, handle returns, support bagging and carry-out service, and help maintain merchandise and the checkout area. They also answer questions, communicate with store personnel, support promotions, follow applicable regulations and store policies, and assist in other store areas as needed. Training is provided; no education or experience is required. This is a fast-paced retail store role involving frequent standing and walking throughout the shift, along with repetitive reaching and bending. The work environment may include temperature extremes, dampness, moving equipment hazards, and cleaning chemicals or solvents. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

No education or experience requirements; training is provided.
Ability to follow detailed written or verbal instructions and complete tasks involving a few concrete variables.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to understand and follow verbal or demonstrated directions.
Ability to communicate supply needs orally or in writing.
Ability to work effectively as part of a team to deliver a positive customer experience.
Frequently stand and walk throughout a shift; perform repetitive standing, walking, reaching, and bending.
Successfully complete a pre-employment drug screen.

Responsibilities

Provide prompt, friendly customer service, greet customers, learn their names, and help make each visit a positive experience.
Operate the cash register accurately and process cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
Follow local, state, and federal requirements related to WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets.
Bag or box merchandise, assist courtesy personnel, and support drive-up and carry-out service.
Maintain knowledge of item lookup and department numbers, item features, weekly ad price changes, and sale items.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; and help customers locate items.
Keep the register area clean, maintain adequate supplies, and report improper cash levels in the drawer.
Verify register balances at the beginning and end of shifts where applicable.
Communicate clearly over the intercom or telephone, answer customer questions, and follow up with appropriate personnel.
Remain aware of surroundings to support store safety and security.
Assist store management with displays and decorations for promotions and events as needed.
Assist in other store areas and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.